On the 11th of October, our organization experienced a service disruption due to an invalid reverse proxy configuration deployment. This incident resulted in a downtime of about 15 minutes and affected one service. The purpose of this postmortem is to document the incident, identify the root causes, and outline the steps taken to prevent a similar occurrence in the future.
Incident Timeline (Central European Time):
On the 11th of October, a deployment was made to update the reverse proxy configuration for tosdr.org. Shortly after the deployment, users started reporting errors and issues accessing the service. The operations team promptly initiated an investigation.
Immediate Actions Taken:
The services were fully restored after 15 minutes.
By implementing the corrective actions and preventive measures such as investigating the automatic rollback system, we aim to reduce the likelihood of similar incidents in the future and improve the overall reliability and resilience of our systems.
We apologize for any inconvenience this incident may have caused and appreciate the dedication and hard work of the team members who responded swiftly to restore services.
This postmortem will be reviewed periodically, and progress on corrective actions will be monitored. The incident response and resolution process will also be assessed and improved as needed.